Gary Muller's business is booming. His Mill House Inn in East Hampton, New York has been in business for 20 years and is recognized by Travel + Leisure and the Travel Channel, highly rated by Zagat and featured in other leading publications. Its properties have hosted celebrities and personalities from all over the world. If you ask Muller the secret to his success, he'll likely tell you that his family is largely responsible. "Family" is how Muller describes his employees at the Inn, and he believes all leaders should treat team members as such, showing empathy, building trust and creating a supportive environment. where going “above and beyond” is daily. Muller is in the business of helping people. Whether that means serving his cherished guests or connecting with his work family, his concern for others is reflected in his unique leadership style.
Learn how Muller built such a loyal and dedicated team, and how he fosters a work culture that has led to massive business success. Key points to employee email database remember The most important trait to look for in a potential hire (it has nothing to do with skills) When it's time to let people go, even if it hurts you to do so The difference between leadership and management, and how one is essential to growing a business How to make sure your team is doing their best, without micromanaging Full transcript of the podcast episode with Gary Muller Nathan: Welcome to the show, Gary. Thank you very much for taking the time to speak with me. You were one of the first guests on the magazine show. And for those of us, for the listeners, who didn't hear our first episode that we did together, well, we had a whole episode at the start. I forgot which number. It was time until now.
Are you able to share with everyone how did you get your job Gary: Me? Nathan: Yeah. Gary: I signed up, I guess. I guess from the very beginning I was committed. Even when I worked for others in the early days. I always thought it was me incorporated. Because my skills, I was going to define mine tomorrow. I had family who worked in the hotel and restaurant business, and I chose not to work with any of them. I met a lot of people thanks to them. And I kind of chose not to work with them either. I got out and found my own job and moved from place to place. Probably a little too often but it was certainly valuable. You learn and then when you stop learning it's time to move on, which I think