In 2007, the father and son reached a consensus and decided to buy the hotel. Unexpectedly, the father died in an accident in the same year and died in a plane crash. "I was very scared at the time, because I didn't have any management expertise, but I was going to take over a hotel with 300 employees." In order to get on the track quickly, Yang Sen took advantage of corporate management to help establish the hotel's operation process, set KPIs and quality management system. "At that time, my goal was to make a lot of money for the company, so I could buy more restaurants after making money, and I set a goal of buying one restaurant every year."
From 2007 to 2010, Yang Sen achieved the standard every year, and the group expanded rapidly. However, behind the success, there photo retouching is something vaguely wrong. "The employees keep leaving, so that I have a lot of ideas and plans that I can't push forward.", "The company is so successful and has been making money, why do employees leave?" Yang Sen, who never thought that the problem might be his own, came up with the idea of doing employee opinion surveys. He didn't expect the results of the survey to be bloody protests from employees, "We are just a tool for Yang Sen to make money, and we are not respected as a person.",
"The staff even said, I hope Yang Sen can leave, and the company should have a new CEO." For a business owner who has long lived in the approval and applause of others, every comment from the staff almost knocks Yang Sen to the ground. thump. "Even though the business is so successful, the employees have accumulated so much dissatisfaction." Yang Sen couldn't hide his disappointment at that time, "even the idea of running away." He said. Yang Sen has been thinking about where the family business should go for several days. "I think 'sustainability' is the most important key to the success of a family business, but how to be sustainable? I thought of a proverb that inspired me: